Preorder Policy
By placing a preorder with Boxed Vinyl, you agree to the following terms:
1. Preorder Allocation
All preorders are not guaranteed and are subject to Boxed Vinyl's final allocation from our distributors and suppliers. While we strive to fulfill all preorders, we may receive fewer units than anticipated.
2. First-Come, First-Served Fulfillment
In the event that we receive fewer units than the number of preorders, orders will be fulfilled on a first-come, first-served basis based on the time of purchase.
3. Allocation-Based Cancellations
If your preorder cannot be fulfilled due to allocation limits, your order will be canceled, and you will receive a full refund. Refunds for allocation-based cancellations will be processed within three weeks of the product's official release date.
4. Customer-Initiated Cancellations
You may request to cancel your preorder prior to shipment. However, cancellations are subject to a 6% cancellation fee, which covers the non-refundable payment processing fees incurred at the time of purchase. This fee will be deducted from your refund.
5. Booster Box Sales Are Final
All sales of booster boxes are final. We do not accept returns on these items.
6. Shipping Issues – Lost or Damaged Packages
All packages are shipped with insurance coverage for loss or damage.
If your package is lost or arrives damaged:
- Contact us immediately at info@boxedvinyl.com.
- Provide your order number, full name, shipping address, and phone number.
- For damaged items, include photographic evidence of both the outer packaging and the contents inside the box.
Failure to provide this information in a timely and complete manner may delay the claim process and may affect our ability to issue a refund.
If your package is missing or delayed, please also reach out with the same information so we can assist you promptly.